Help & FAQ

Browse our catalog of experiences, select the one you love, and add it to your cart. When you’re ready, proceed to checkout and complete your payment securely via Paystack. You’ll receive a confirmation email with all the details for your booking.

All payments are processed securely through Paystack. You can pay using your debit/credit card, bank transfer, or USSD. Payments are split automatically between BeachBook and the experience vendor, ensuring a seamless transaction for everyone.

Yes! Head to your My Bookings page to view, modify, or cancel your upcoming bookings. Please note that cancellation policies vary by vendor — some may offer full refunds up to 24 hours before the experience, while others may have different terms.

Absolutely. We use Paystack, a PCI-DSS compliant payment processor, to handle all transactions. Your card details are never stored on our servers and all data is encrypted end-to-end during transmission.

We recommend bringing sunscreen, sunglasses, a hat, comfortable clothing, and a towel. Some trips may provide life jackets and refreshments, but check the specific listing details for what’s included. Don’t forget your camera to capture the moments!

Safety is our top priority. If weather conditions make the experience unsafe, the vendor will contact you to reschedule to a suitable date. If rescheduling isn’t possible, you’ll receive a full refund to your original payment method.

Your confirmation email will include the exact meeting point address along with GPS coordinates and a map link. If you have trouble finding the location, contact the vendor directly using the phone number provided in your booking confirmation.

Yes, you’ll need a free BeachBook account to complete a booking. Creating an account is quick and easy — just provide your name, email, and a password. This lets you track your bookings, leave reviews, and receive updates.

We’d love to have you on BeachBook! Visit our For Vendors page to learn more about partnering with us. You can apply to list your beach, venue, or experience and start receiving bookings from our growing community of beach lovers.

After completing an experience, head to your My Bookings page. You’ll find a “Leave Review” option next to each completed booking. Your feedback helps other guests discover great experiences and helps vendors improve their offerings.